Following the introduction of the first new Ponsse forestry machine sold in New Zealand, sales and service agents for both the North and South Islands have now been confirmed by Australasian distributor, Randalls Equipment.As reported in NZ Logger in September, 2 Tyre Tracks and Hire in Invercargill, run by Brett McIntyre, has been appointed to cover the south and Hamilton-based Donaldson Mechanical, run by Jason Donaldson, will promote and support Ponsse and Randalls products in the north.Three new Ponsse machines are already working in New Zealand – two forwarders and a wheeled harvester, all in the lower South Island – and Randalls Equipment says they have created a lot of interest among local contractors.“The only way this has been possible is through the provision of local support to ensure these machines have the day-to-day service support and parts required to guarantee the best customer experience possible,” Davin Frankel, Sales and Service Manager for Randalls Equipment. “Providing the best customer support means more than just saying it or writing it in an advertisement. We must truly mean what we say and go to extraordinary lengths to act on our words. “Partnering with service providers in New Zealand or anywhere else doesn’t mean Randalls can wash our hands of any responsibility after a machine is sold. As the dealer for Ponsse in Australia and New Zealand we have a very serious obligation to our customers, Ponsse and our service partners to ensure things run smoothly and everyone receives what is expected.”Randalls’ Australian-based technicians actively participate in new machine deliveries, maintenance activities and training in New Zealand and a Ponsse Operator Trainer has spent considerable time here helping new customers get the very best from their new machines.With the two new sales and service agents up and running, Mr Frankel says customers here are in good hands.He says: “Brett and his team have done a fantastic job for us helping to get Ponsse established in this market and we’re very pleased to have Donaldson Mechanical joining the team. “Jason and Jo have a wealth of knowledge and experience in the forestry industry and they know what they are doing. They have a team of mechanics with the ability to work closely with us in New Zealand to ensure we get off to a good start when we do begin selling in the North. ”Randalls Equipment is Australia’s longest serving forestry equipment manufacturer and supplier, going back to 1968. Today, Randalls manufactures a range of rotating log grapples and is the distributors for Ponsse, SP Maskiner, Duxson, Sany, Indexator and Clark.